IT Solution

At Jay IT Systems Pvt Ltd, we are committed to providing you with high-quality products and exceptional service. We understand that there may be instances where you need to return a product or seek a refund, and we want to ensure a smooth and transparent process for you.

1.1 Eligibility: You may initiate a return within [10] days of receiving your product. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

1.2 Return Process: To initiate a return, please follow these steps:

• Contact our customer service team at [customer service email/phone number] to request a Return Authorization (RA) number.
• Clearly mention the RA number on the outside of the package.
• Ship the product to the address provided by our customer service team.

1.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refund Policy:

2.1 Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

2.2 Non-Refundable Items: Please note that certain items are non-refundable, including [list of non-refundable items]. Customized or personalized products may also be exempt from refunds.

3. Exchanges: If you wish to exchange a product for the same item or a different one, please contact our customer service team to discuss the available options.

4. Contact Information: If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer service team at [customer service email/phone number].

5. Policy Changes: Jay IT Systems Pvt Ltd reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Jay IT Systems Pvt Ltd. We appreciate your trust in our products and services.